Help centre
Frequently asked questions
Everything people usually ask before starting a project. Can't see your question? Give us a call.
Getting started
Do I need to have content ready before we start?
You don't need every image and paragraph ready on day one, but supplying content promptly is the single biggest factor in how quickly your site launches. During our consultation we agree a content plan, and I can recommend copywriters and photographers if you need them.
Can you help with domain registration and hosting?
Yes. I register your domain in your name, arrange fast UK hosting, and handle SSL, email and server configuration. After setup, hosting is usually rolled into the optional monthly maintenance package.
Design & development
Do you provide logo design and branding services?
If you already have branding, I integrate it carefully into the design. If you need a new identity, I can produce initial concepts or connect you with specialist UK graphic designers I work with regularly.
How long does a website take to build?
Most small business sites take a few weeks to a couple of months, depending on complexity and how quickly content arrives. I'll give you a realistic timeline in the proposal.
Support & maintenance
Do you provide training on how to use my website?
Yes — training is included in every build. Sessions are tailored to your site and cover content management, e-commerce administration where relevant, and basic security good practice.
What happens if something breaks after launch?
You call me. No ticket systems, no chatbots. Maintenance clients get priority response, and I keep backups so anything can be rolled back quickly.
E-commerce
Do you offer product photography services?
I can help with web-ready product photography and image optimisation. For complex studio work, I'll recommend a professional photographer I trust.
Which payment providers can you integrate?
Stripe, PayPal, GoCardless and most major UK gateways. We'll pick whichever gives you the best fees and the smoothest checkout for your customers.
Still have a question?
Call Marcus directly for a straight answer — no sales pitch, no obligation.